Privacy Policy

Personal Information:‍

• Name, address, phone number, and email address
• Date of birth and emergency contact information
• Insurance information and payment details
• Employment information when relevant to treatment

Health Information:‍

• Medical history and current symptoms
• Treatment records and progress notes
• Physician referrals and communications
• Photographs or videos for documentation (with consent)

Website Information:‍

• IP address and browser information
• Pages visited and time spent on our website
• Contact form submissions and appointment requests
• Cookies and similar tracking technologies

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We use your information to:

• Provide hand therapy services and treatment
• Schedule appointments and communicate about your care
• Process insurance claims and billing
• Comply with legal and regulatory requirements
• Improve our services and website functionality
• Send appointment reminders and health-related communications

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We may share your information with:

• Your referring physicians and healthcare providers
• Insurance companies for claims processing
• Legal authorities when required by law
• Business associates who help us provide services (under confidentiality agreements)

We will never sell your personal information to third parties.

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As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). You have specific rights regarding your health information, including:

• The right to access your medical records
• The right to request amendments to your health information
• The right to restrict certain uses and disclosures
• The right to file a complaint if you believe your privacy has been violated

For detailed information about your HIPAA rights, please request our Notice of Privacy Practices during your visit.

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We implement appropriate technical and organizational measures to protect your information, including:

• Secure SSL encryption for data transmission
• Regular security updates and monitoring
• Restricted access to personal information
• Staff training on privacy and security protocols

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Our website uses cookies to:

• Remember your preferences and improve user experience
• Analyze website traffic and performance
• Provide social media integration features

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
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Our website may contain links to third-party services or integrate with:

• Google Analytics for website analytics
• Social media platforms for sharing content
• Online appointment scheduling systems
• Insurance verification services

These third parties have their own privacy policies, and we are not responsible for their practices.

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We retain your information for as long as necessary to:

• Provide ongoing healthcare services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Medical records are typically retained for 7 years after your last visit, or longer as required by law.

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You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request restrictions on information use
• File complaints about privacy practices
• Receive this policy in alternative formats

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We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

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We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next appointment

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If you have questions about this Privacy Policy or our privacy practices, please contact us
‍Golden Gate Hand Therapy Privacy Officer‍San Francisco Location:
‍2238 Union Street, San Francisco, CA 94123, Phone: (415) 359-1444.
Email: mjohnke@gghandtherapy.com
‍Mill Valley Location: 38 Miller Ave., #12, Mill Valley, CA 94941
‍Business Hours: Monday-Friday: 8:45 AM - 5:15 PM, Closed for lunch: 12:30 PM - 1:30 PM
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If you believe your privacy rights have been violated, you may file a complaint with:

• Golden Gate Hand Therapy Privacy Officer (contact information above)
• U.S. Department of Health and Human Services
• California Department of Public Health

You will not be retaliated against for filing a complaint.

‍Note: This privacy policy is designed to be comprehensive and HIPAA-compliant. However, it should be reviewed by legal counsel to ensure it meets all applicable federal and state requirements before publication.